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Return Policy

Last updated February 17, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS 

To return an item, please email customer service at contact@ferncart.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase,  We will provide you a warehouse address where you can send the Item.  Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 
REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

EXCEPTIONS  


For defective or damaged products, please contact us at the customer service contact@ferncart.com to arrange a refund or exchange.  

Please Note     

●     Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement        

●     Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin      


QUESTIONS
If you have any questions concerning our return policy, please contact us at: contact@ferncart.com 

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